1. The Agreement

The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

2. The parties

The seller is Anzelika Norviliene:

• Address: Storengveien 8, 1358 Jar
• E-mail: kundeservice@neglbutikk.no
• Tel.: 40285009
• Organization no.: 916017081

The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.

3. Prices

All prices in the store are stated in NOK and include 25% VAT.

Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

4. Conclusion of agreement

The agreement is binding for both parties when the buyer has sent his order to the seller.

The agreement is nevertheless not binding if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

5. Order

When you have completed your order, order confirmation will be sent to your e-mail address. In the confirmation you will find information about the product(s), price, invoicing and delivery address.

If there are any errors in the order confirmation, you must contact us immediately by email to neglekurs.butikk@gmail.com.

6. The payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

7. Delivery

Delivery has taken place when the buyer, or his representative, has taken over the item.

NB! Weekend orders are shipped next Monday.

In case of delayed delivery, (without us having informed you of a longer delivery time) please contact us by e-mail: neglekurs.butikk@gmail.com.

Delivery time and conditions can be found here .

8. The risk of the goods

The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.

9. Right of withdrawal

Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.

The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cooling-off period begins to count:

• When purchasing goods, the cancellation period is calculated from the day after receipt of the item(s).
• If the purchase consists of several deliveries, the cancellation period is calculated from the day after receipt of the last delivery.

The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

All nail design and cosmetic products that are opened and damaged in their original packaging cannot be returned, only those products that were unused and in their original packaging can be returned.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

10. Delay and non-delivery - the buyer's rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and /or demand compensation from the seller.

In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.

10.1 Fulfillment

The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.

10.2 Withdrawal

If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the thing is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

10.3 Compensation

The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

11. Claims and complaints

All products are inspected before delivery. Should the product still be damaged or sent incorrectly when it arrives, we undertake, in accordance with current legislation, to correct the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect is discovered.

11.1 How you proceed with a complaint

Any errors and omissions must always be reported to neglekurs.butikk@gmail.com, where you state your name, address, e-mail address, order number and description of the error.

If we are unable to rectify the fault or deliver a similar product, we will reimburse you for the defective product in accordance with applicable legislation. We are responsible for the return shipping for approved complaints.

We reserve the right to refuse a claim if it turns out that the product is not damaged, is defective or similar in accordance with current legislation. In the event of a complaint, we follow Norwegian law. Read more here .

11.2 Limitation of liability

We do not take responsibility for indirect damage that may occur due to the product.

We do not accept responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor disputes, fire, war, authority decisions, reduced or non-delivery by the supplier.

Furthermore, no responsibility is assumed for changes in products/product characteristics that have been changed by the respective supplier and/or other factors beyond our control.

11.3 Product information

We reserve the right for any typographical errors in the online shop as well as sold-out products at the time of ordering. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always do our best to expose the products as accurately as possible.

12. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations according to the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods , demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. Depending on the circumstances, the seller will also be able to demand interest in the event of late payment, debt collection fees and a reasonable fee for undelivered goods .

12.1 Fulfillment

The seller can maintain the purchase and demand that the buyer pays the purchase price.

12.2 Lifting

The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

12.3 Interest in case of late payment/collection fee

If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer, who may then be held liable for fees in accordance with the Debt Collection Act.

12.4 Fee for undelivered non-prepaid goods

If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual expenditure for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

13. Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claim in the event of delay or defects according to points 9 and 10.

14. Personal information

By shopping at Neglbutikk.no, you accept our policy for data protection and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We will never sell or disclose your information to third parties without a legal basis.

Neglbutikk.no is responsible for the processing of personal data that you have given us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times you have requested newsletters or promotional offers and to be able to adapt marketing to your individual needs.

Below is a summary of how we store and process your data in accordance with the Personal Data Act (GDPR).

14.1 What is personal information?

Personal data is all information that can be directly or indirectly attributed to a natural person.

14.2 What information do we store?

In order to handle your order and answer questions related to your order, we store your first and last name, address, telephone number, email address, IP address and purchase history.

Your information is stored as long as we have a legal basis for processing your information, e.g. to fulfill the agreement between us or to comply with a legal obligation according to e.g. the Accounting Act.

14.3 Legal basis

In connection with purchases, your personal information is processed to complete the agreement with you.
Marketing, campaigns and similar mailings are done with your consent.

14.4 What information is shared and for what purpose?

14.4.1 Payment provider

When you make a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number.
If you choose to pay by invoice, the personal identification number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
Payment providers we use are: Klarna, Vipps.

14.4.2 Delivery company

In order to deliver your orders and complete our agreement, we need to share specific information with delivery companies. What is shared with the delivery company is first name, last name and address information. Email address and/or mobile number may also be shared for notification.
Delivery companies we work with are: Bring, Posten.

14.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, surname and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use to send out newsletters.

14.5 The right of access

You have the right to receive extracts of all information that is available about you with us. Extracts are delivered electronically in readable format.

14.6 Right to rectification

You have the right to ask us to update incorrect information or complete incomplete information.

14.7 The right to be forgotten

You can request the deletion of your personal information at any time.
There are few exceptions to this right to be deleted, e.g. whether it must be retained in order for us to fulfill a legal obligation (according to the Accounting Act).

14.8 Responsible for data protection

Neglbutikk.no is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

14.9 How we protect your personal information

We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.

15. Changes to the general terms and conditions

We reserve the right to make changes to the terms at any time. Changes to the terms and conditions will be posted online in the online store. The amended terms are deemed to be accepted in connection with orders or visits to the website.

16. Conflict resolution

Complaints must be addressed to the seller within 14 days. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone 23 400 600 or www.forbrukertilsynet.no .

The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr .